Refund policy

Dhaga Libas: Return & Exchange Policy

At Dhaga Libas, we are committed to ensuring you are completely satisfied with your purchase. We understand that sometimes an item may not fit perfectly or meet your expectations, and we are here to make the process as simple as possible.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order. To be eligible, items must meet the following criteria:

  • Condition: Items must be unworn, unwashed, and in their original condition.

  • Packaging: All original tags, labels, and packaging must be intact.

  • Hygiene: For hygiene reasons, certain items (like jewelry or undergarments) may be excluded from this policy.

2. Valid Reasons for Returns/Exchanges

We accept returns and exchanges for the following reasons:

  • Size Issues: The item does not fit as expected.

  • Design/Color Discrepancies: The product received differs from the images or description on our website.

  • Damaged or Defective Items: The product arrived with a manufacturing defect or damage sustained during transit.

  • Changed Mind: Simply not satisfied with the look or feel of the garment.

3. How to Initiate a Return or Exchange

To start your request, please contact our support team:

  • Email: Dhagalibaas@gmail.com

  • WhatsApp: 03210999442

  • Include: Your Order Number, the reason for the return/exchange, and photographic evidence if the item is damaged.

4. Processing Your Request

  • Exchanges: Once we receive the returned item and inspect it, we will dispatch the replacement size or color within 3-4 business days.

  • Refunds: If a refund is requested and approved, the amount will be processed back to your original payment method within 15 business days, or issued as Store Credit for future purchases at Dhaga Libas.

  • Shipping Costs:

    • If the error is on our end (damaged/wrong item), we will cover the return shipping.

    • If the return/exchange is due to size preference or change of mind, the customer is responsible for return shipping costs.

5. Non-Returnable Items

Please note that the following items are final sale and cannot be returned or exchanged:

  • Items purchased during a Clearance Sale.

  • Custom-stitched or personalized garments.

Additional Recommendations for Dhaga Libas.

To further improve customer experience and reduce returns, consider adding these elements to your website:

  • Detailed Size Chart: Include a precise size guide with measurements (in inches or cm) for shoulders, chest, waist, and length to help customers choose the right fit before buying.

  • High-Resolution Media: Ensure you show the fabric texture and color in natural lighting so customers have a realistic expectation of the product.

  • Care Instructions: Clearly display washing instructions on each product page so customers know how to maintain the quality of their clothing, reducing returns caused by improper care.

    Thank you for reaching out! We hope this helps clarify your return policy for Dhaga Libas. If you need any more assistance with your website content or customer communication, feel free to ask. Have a wonderful day!